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Over 150M Automated Processes Completed With OpCon

February 21, 2019 - It is official: On February 8, 2019, Synergent reached a significant milestone by completing over 150 million automated processes through SMA Technologies’ OpCon. For credit unions, this represents over 150 million alerts, notifications, and jobs, such as goodnight processing, file transfers, and back office functions, or 99.5% automated operational delivery of all credit union processing requirements, 24/7/365.

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Credit Union of Atlanta Signs Seven-Year Agreement with Synergent for Symitar Episys Core Processing

February 19, 2019 - Synergent is pleased to announce that Credit Union of Atlanta has signed a new seven-year outsourcing agreement with Synergent to provide Symitar® Episys® core processing. 

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Alternatives FCU Signs Renewal Agreement

February 1, 2019 - Synergent is pleased to announce that Alternatives Federal Credit Union (FCU) has signed multiple service renewal agreements, including a five-year renewal agreement for Symitar Episys Core Processing.

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Webster First Signs Ten-Year Agreement with Synergent for Symitar Episys Core Processing

January 22, 2019 - Synergent is pleased to announce that Webster First Federal Credit Union has signed a new ten-year outsourcing agreement with Synergent to provide Symitar® Episys® core processing.

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Time to Shine: Fostering the CU Experience

December 19, 2018 - In the credit union industry and beyond, it’s all about the member experience. Going beyond your product offerings and branch locations, how do you make your members feel? Welcoming new members doesn’t end after their initial transaction is completed, and ensuring your loyal members are informed becomes more and more important over time.

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Midcoast FCU Signs Multiple Renewal Agreements with Synergent

December 13, 2018 - Synergent is pleased to announce that Midcoast Federal Credit Union has signed multiple service renewal agreements, including a seven-year renewal agreement for Symitar Episys core processing and three-year agreements for share draft processing, ECC, and debit card services.

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Oswego County FCU Completes Conversion to the Episys Core Processing Platform Through Synergent!

October 26, 2018 - Synergent is pleased to announce that Oswego County FCU, has completed their conversion to the Symitar Episys® core processing platform through Synergent.

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Mixing It Up & Leveraging Data: Omni-Channel, Data-Driven Marketing Gets Results

September 19, 2018 - What’s old is new again! And what’s new is essential to today’s marketers. Print is not dead. Email is still one of the most cost-effective tools you can use, and there are ways to make your emails stand out to your audience.

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Is Your Website ADA Compliant?

June 26, 2018 - What constitutes a “place of public accommodation?” The answer to this question is not clear in the eyes of the law, and it is making it difficult to apply the law consistently when legal action is taken. Credit unions (and other businesses) have been targeted with claims that their websites have barriers that prevent or limit access for disabled individuals. 

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Realizing Remarkable Results with Auto Lending

May 30, 2018 - In order to get from Point A to Point B, most of us rely on driving a vehicle. How we drive in the future may be changing, with 75% of Americans cautious about autonomous vehicles, while others are among the 500,000 customers who paid $1,000 deposits for a Tesla Model 3. But what isn’t changing is the need for auto lending, no matter who is behind the wheel and what is fueling the ride.

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The One-Two Punch of Multichannel Campaigns

January 22, 2018How can I as a credit union marketer best reach our members? With statements like “print is dead” and “emails get lost in the inbox shuffle,” I’m not sure what works anymore!

Are these questions you’ve asked and is there any truth to either of these statements? Marketing is always evolving, and it is easy to get mixed messages on what works.

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Synergent Expands Fiserv Payments Partnership to Provide Credit Unions Advanced Card Options

December 14, 2017 - After a thorough analysis and evaluation of its delivery of card plastic product and service, Synergent is pleased to announce that it is expanding its payments partnership with Fiserv to include plastics.

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Synergent Announces Leadership Changes

December 12, 2017 - Synergent, along with the Maine Credit Union League, has made changes to its senior leadership team. The changes are geared to improving “speed to market, product development, and coordination of services.”

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Symitar, Synergent Broaden Scope of Core Processing Partnership

December 6, 2017 - Jack Henry & Associates, Inc. is a leading provider of technology solutions and payment processing services primarily for the financial services industry. Its Symitar® division has announced the expansion of its successful 15-year partnership with Synergent.

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Oxford FCU Renews 10-Year Core Processing Agreement

November 15, 2017 - Synergent is pleased to announce that Oxford Federal Credit Union has signed a ten-year renewal agreement for the Symitar Episys Core Processing Solution with Synergent Technology Services.

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Retooling Your Credit Union Marketing Plan For Success

November 1, 2017 - It’s that time of year again. Time for credit union marketers everywhere to start thinking about and pulling together marketing plans for 2018.

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Oswego County FCU Signs Seven-Year Agreement with Synergent

October 17, 2017 - Synergent is pleased to announce that Oswego County FCU has signed a new seven-year agreement for the Symitar Episys Core Processing Solution with Synergent. Oswego County FCU also has signed an online services agreement, and will be partnering with Synergent for Electronic Check Collection, Share Draft Processing, Opening Act, Jwaala, and Bill Pay.

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Transactional Data Mining Gets Results

October 3, 2017 - Using Synergent’s targeted ACH data mining strategy to maximize the return on their auto lending recapture campaign, Merrimack Valley CU experienced great success in increasing their auto loan portfolio by 44% over the prior year!

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Synergent Equifax Data Breach Resource Page

September 14, 2017 - On Thursday, September 7, 2017, the credit reporting agency Equifax announced the discovery of a data breach that occurred from mid-May through July 2017, potentially impacting up to 143 million U.S. consumers.

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Synergent & Partner CUs Receive Direct Marketing Awards

July 20, 2017 - On July 19, five campaigns entered by Synergent’s Corporate Marketing and Direct Marketing Services divisions were recognized with Awards for Creative Excellence from the New England Direct Marketing Association (NEDMA) at their 35th Annual Awards Show and Dinner at Bentley University in Waltham, MA.

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Increasing a Credit Card Portfolio through Targeted Marketing

July 14, 2017 - While credit unions often focus on bringing in new members, it is equally important to communicate special offers to existing members to expand their usage of services available to them through their credit union.

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Helping Credit Unions Provide the Best Member Service

June 2, 2017 - Today’s communication tools allow for easy interaction, any time, any place, but personal interactions remain an integral part of our service standard. Whether between our company and partner credit unions, or with the third-party vendors we partner with and endorse, face-to-face interaction is irreplaceable.

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HRCU Signs Long-Term Renewal Agreement with Synergent for the Episys Core Processing Solution

June 1, 2017 - Synergent is pleased to announce that HRCU has signed a long-term renewal agreement for the Symitar Episys Core Processing Solution with Synergent Technology Services. HRCU also has renewed their agreement for share draft processing and statement processing. They continue to be a client of Direct Marketing Services. Based in Rochester, NH, HRCU has $258 million in assets and 20,567 members.

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Targeted Marketing Campaigns for Credit Unions: HELOCs

May 24, 2017 - Credit unions have access to more data than ever before. Why not leverage your data to create targeted marketing campaigns that benefit your members – and your credit union? Whether using raw data extracts, core system data, or a combination of the two, campaigns can be tailored to narrow your communications to reach the right audience at the right time. 

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Core Integration & Innovation Through Partnership

May 11, 2017 - When completing everyday tasks such as updating your schedule, checking your email, shopping, or conducting mobile banking, do you think about the technology that allows you to complete these tasks? Don’t feel guilty if the answer is “no.” We expect to be able to easily get done all of the things on our to-do lists, often from our mobile device. It wasn’t all that long ago that this technology was new, yet now we can’t imagine our lives without it.

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