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Next Step Impacts the Financial Services Industry


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Growing institutions continue to gravitate toward Next Step’s better approaches to vendor evaluations, conversion management, and process improvement.

New in 2017

Guilford Savings Bank

$665 Million

Connecticut

GSB engages Next Step to manage its system evaluation and selection process including core, digital banking, ATM/debit, and key ancillary systems. This growing bank also selects Next Step to handle the vendor contract negotiations.

Leading Financial Institution

$1.9 Billion

Arizona

This technology minded institution engages Next Step to complete the final phase of its core system evaluation and selection, handle the vendor contract negotiations, and be the overall project manager for its core system conversion, digital banking integration, and the implementation of key ancillary systems.

Leading Financial Institution

$8.1 Billion

California

Fast paced, technology minded institution engages Next Step to manage its system evaluation and selection process for consumer digital banking solutions, including online banking, mobile banking, PFM, mobile check deposit, bill pay, and integration considerations with core and ancillary systems.

Liberty Bank

$4.5 Billion

Connecticut

Liberty Bank engages Next Step to be the overall project manager for its digital banking system conversion, including online banking, mobile banking, mobile check deposit, personal financial management, bill pay and all integration considerations with core and ancillary systems.

NavyArmy Community Credit Union

$2.5 Billion

Texas

This fast growing credit union engages Next Step to manage its system evaluation and selection process including core, digital banking, and key ancillary systems. NavyArmy also selects Next Step to handle the vendor contract negotiations. 

Veridian Credit Union

$3.0 Billion

Iowa

Veridian engages Next Step to manage its system evaluation and selection process including core and key ancillary systems, and integration with all digital channels. Veridian also selects Next Step to handle the vendor contract negotiations.

Savings Bank of Danbury

$988 Million

Connecticut

Savings Bank of Danbury engages Next Step to be the overall project manager for its core system conversion, digital banking conversion, ATM/debit card processing conversion, and the implementation of key ancillary systems.

Forward Thinking Financial Institution

$1.3 Billion

Southeast

Strong community focused institution engages Next Step to manage its system evaluation and selection process including core, digital banking, and key ancillary systems. This highly regarding institution also selects Next Step to handle the vendor contract negotiations.

Whatcom Educational Credit Union

$1.4 Billion

Washington

WECU engages Next Step to be the overall project manager for its core system conversion, digital banking conversion, and the implementation of key ancillary systems.

Statewide Financial Institution

$1.7 Billion

Michigan

Viewed as a pillar of the communities it serves, this organization engages Next Step to help determine its go-forward credit card, ATM and debit solutions, and to lead the vendor contraction negotiations including a renewal of its core processing agreement.

Significant Community Based Financial Institution

$1.7 Billion

Indiana

This very popular, service minded institution engages Next Step to manage its system evaluation and selection process including ATM/debit, credit card, digital imaging, branch/teller/remote capture, and other ancillary systems.  The executive team also selects Next Step to handle the vendor contract negotiations.

Strong Community Focused Financial Institution

$1.5 Billion

Washington

Highly regarded financial institution engages Next Step to manage its system evaluation and selection process including core and key ancillary systems. This leader also selects Next Step to handle the vendor contract negotiations.

Fibre Federal Credit Union

$1.0 Billion

Washington

Fibre engages Next Step to manage its system evaluation and selection process for all consumer and business digital banking channels, including all integration considerations with core and ancillary systems. Fibre also selects Next Step to handle the vendor contract negotiations.

St. Mary’s Credit Union

$811 Million

Massachusetts

St. Mary’s engages Next Step to conclude its core vendor contract negotiations and to be the overall project manager for its core system conversion, digital banking conversion, and the implementation of key ancillary systems.

Growing Financial Institution

$646 Million

Minnesota

Local leader engages Next Step to manage its system evaluation and selection process including core, digital banking, ATM/debit, and key ancillary systems. The executive team also selects Next Step to handle the vendor contract negotiations and to manage a technology merger conversion with another institution.

Affinity Plus Federal Credit Union

$1.9 Billion

Minnesota

Affinity Plus engages Next Step to be the overall project manager for its core system conversion, digital banking conversion, and the implementation of key ancillary systems.

Fast Growing Financial Institution

$977 Million

Pennsylvania

This well respected institution engages Next Step to be the overall project manager for its core system conversion, digital banking conversion, and the implementation of key ancillary systems.

Technology Savvy Financial Institution

$870 Million

Nevada

Local leader engages Next Step to be the overall project manager for its core system conversion and the implementation of key ancillary systems.

Expanding Financial Institution

$539 Million

Texas

This impressive institution engages Next Step to be the overall project manager for its core system conversion, digital banking integration, and the implementation of numerous ancillary systems.  

Contemporary Financial Institution

$682 Million

Texas

This educational focused institution engages Next Step to be the overall project manager for its core system conversion, digital banking conversion, and the implementation of key ancillary systems.

Innovative Financial Institution

$647 Million

California

This market leader engages Next Step to provide proven conversion management methodologies and tools, risk management counsel, and advisory services for its core system conversion, digital banking integration, and the implementation of numerous ancillary systems.

New in 2016

Savings Bank of Danbury

$957 Million

Connecticut

Savings Bank of Danbury engages Next Step to manage its system evaluation and selection process, including core, digital channels, ATM/debit, and other key ancillary systems. This well-known bank also selects Next Step to handle the vendor contract negotiations.

Fast Growing Financial Institution

$1.9 Billion

Texas

Forward-thinking financial institution engages Next Step to manage its system evaluation and selection process for all consumer and business digital banking channels, including all integration considerations with core and ancillary systems. This well-known organization also selects Next Step to handle the vendor contract negotiations.

Prominent Financial Institution

$1.3+ Billion

Texas

Very well-known financial institution engages Next Step to manage its system evaluation and selection process, including core, digital channels, and other key ancillary systems. This leader also selects Next Step to handle the vendor contract negotiations.

Expanding Financial Institution

$700+ Million

Massachusetts

Community-focused financial institution engages Next Step to be the overall project manager for its core system conversion, digital banking integration, and the implementation of numerous ancillary systems.  

Liberty Bank

$4.3 Billion

Connecticut

Liberty Bank engages Next Step to manage its system evaluation and selection process for all consumer and business digital banking channels, including all integration considerations with core and ancillary systems. This well-known growing bank also selects Next Step to handle the vendor contract negotiations. 

Strong Midwest Financial Institution

$600+ Million

Nebraska

A local leader in financial products and services engages Next Step to manage its system evaluation and selection process, including core, digital channels, and other key ancillary systems. This growing organization also selects Next Step to handle the vendor contract negotiations.

Technology Savvy Financial Institution

$500+ Million

Pennsylvania

This forward thinking institution engages Next Step to manage its system evaluation and selection process including core and key ancillary systems, and integration with all digital channels. The executive team also selects Next Step to handle the vendor contract negotiations.

SESLOC Credit Union

$752 Million

California

SESLOC engages Next Step to be the overall project manager for its core system conversion, digital banking integration, and the implementation of numerous ancillary systems. 

Visionary Financial Institution

$4.0+ Billion

USA

Large, well-known leader in financial services engages Next Step to provide digital banking advisory services and help determine related go-forward technology strategies.

Popular Financial Institution

$539 Million

Texas

Solution-oriented financial institution engages Next Step to manage its system evaluation and selection process, including core and key ancillary systems, and integration with all digital channels. This growing institution also selects Next Step to handle the vendor contract negotiations.

Worldwide Financial Institution

$4.0+ Billion

USA

Unique, multi-country financial institution engages Next Step to be the overall project manager for its core system conversion, digital banking conversion, and the implementation of numerous ancillary systems.

Statewide Financial Institution

$1.4+ Billion

USA

Retail and commercially focused institution engages Next Step to manage its loan origination system evaluation and selection process, complete a comprehensive core system and digital banking system gap analysis, and handle related vendor contract negotiations. 

Strategic Financial Institution

$600+ Million

California

Strong, visionary organization engages Next Step to be the overall project manager for its core system conversion, digital banking conversion, and the implementation of numerous ancillary systems.  

Bank Iowa

$1.2 Billion

Iowa

Multi-faceted consumer-, agriculture-, and commercially-focused bank engages Next Step to be the overall project manager for its core system conversion, digital banking integration, and the implementation of numerous ancillary systems.

Multi-State Financial Institution

$800+ Million

Southwest

Exceptionally managed financial institution engages Next Step to manage its system evaluation and selection process including core, key ancillary systems, and integration with all digital channels. This impressive institution also selects Next Step to handle the vendor contract negotiations.

Educationally Focused Financial Institution

$300+ Million

Pennsylvania

High-quality organization engages Next Step to be the overall project manager for its core system conversion, digital banking conversion, and the implementation of numerous ancillary systems.  

Expanding Financial Institution

$1.2+ Billion

Washington

Consumer and commercially focused financial institution engages Next Step to manage its system evaluation and selection process including core, digital channels, and other key ancillary systems. This leader also selects Next Step to handle the vendor contract negotiations.

Transforming Financial Institution

$900+ Million

Illinois

Unique, forward-thinking financial institution engages Next Step to be the overall project manager for its core system conversion, digital banking integration, and the implementation of numerous ancillary systems.

Unique Credit Union and Bank Merger

$1.0+ Billion

USA

Forward-thinking credit union and community bank engage Next Step to provide project and risk management advisory services for its nationally significant merger conversion including all core, digital and ancillary system components.

Growing Community Financial Institution

$900+ Million

Pennsylvania

Well-respected community supporter engages Next Step to manage their system evaluation and selection process including core, digital channels, and other key ancillary systems. This progressive institution also selects Next Step to handle the vendor contract negotiations.

Affinity Plus Federal Credit Union

$1.8 Billion

Minnesota

Affinity Plus Federal Credit Union engages Next Step to manage their system evaluation and selection process including core, digital channels, ATM/Debit processing and other key ancillary systems. This progressive institution also selects Next Step to handle the vendor contract negotiations.

Educationally Focused Financial Institution

$665 Million

Texas

Unique, high-quality financial institution engages Next Step to manage its system evaluation and selection process including core, digital channels, and other key ancillary systems. This impressive institution also selects Next Step to handle the vendor contract negotiations.

Expanding Financial Institution

$640 Million

California

Exceptional, service-focused financial institution engages Next Step to manage their system evaluation and selection process including core, key ancillary systems, and integration with all digital channels. This impressive institution also selects Next Step to handle the vendor contract negotiations.

New in 2015

Growing Financial Institution

$800 Million+

USA

Technology savvy financial institution engages Next Step to manage their system evaluation and selection process including core, key ancillary systems, and integration with all digital channels. This dynamic institution also selects Next Step to handle the vendor contract negotiations.

Dynamic Financial Institution

$600 Million+

USA

Popular community financial institution engages Next Step to manage their system evaluation and selection process including core, key ancillary systems, and integration with all digital channels. This dynamic institution also selects Next Step to handle the vendor contract negotiations.

Large Community Financial Institution

$5 Billion+

USA

Well-known financial institution engages Next Step to conduct a core system strategic review, complete an end-to-end functionality needs assessment across all operational areas, and recommend the optimal go-forward technology strategy. 

Bank Iowa

$1.2 Billion

Iowa

Bank Iowa engages Next Step to manage their system evaluation and selection process including core, digital channels, and other key ancillary systems. This commercial focused institution also selects Next Step to handle the vendor contract negotiations.

Liberty Bank

$4.0 Billion

Connecticut

Liberty Bank continues their partnership with Next Step to manage the implementation of a new mortgage origination system while transforming the environment with “paperless” processes.

SAFE Credit Union

$2.2 Billion

California

SAFE engages Next Step to assess their current digital banking costs and vendor contracts to determine alignment with business strategies. This large credit union also selects Next Step to handle any resulting vendor contract negotiations.

Jeanne D'Arc Credit Union

$1.1 Billion

Massachusetts

Jeanne D'Arc Credit Union engages Next Step to manage their system evaluation and selection process for all consumer and business digital banking channels including all integration considerations with core and ancillary systems. This well-known credit union also selects Next Step to handle the vendor contract negotiations. Update: JDCU engages Next Step to be the overall project manager for their digital banking conversion.

Georgia's Own Credit Union

$1.8 Billion

Georgia

Georgia’s Own Credit Union engages Next Step to provide advisory services to help finalize their core system decision, manage the vendor contract negotiations, and define its conversion strategy with supporting conversion milestone events and dates. Update: Georgia’s Own engages Next Step to be the overall project manager for their core system conversion.

Oregon State Credit Union

$946 Million+

Oregon

Oregon State Credit Union engages Next Step to manage their system evaluation and selection process including core, key ancillary systems, and integration with all digital channels. This dynamic institution also selects Next Step to handle the vendor contract negotiations.

Local Government Federal Credit Union

$1.4 Billion

North Carolina

Local Government Federal Credit Union continues their partnership with Next Step to manage the implementation of a new core system, digital banking solutions, and all ancillary systems to help launch a brand new financial institution. LGFCU also engages Next Step to lead a ground-breaking initiative with subject matter experts from its new technology providers and credit union to design operational processes from scratch with optimal efficiency and utilization of automation. 

Ridgewood Savings Bank

$5.1 Billion

New York City

Ridgewood Savings Bank expands their partnership with Next Step to provide detailed oversight for end to end process focused acceptance testing pertaining to a new core system and numerous ancillary systems.

United Nations Federal Credit Union

$4.1 Billion

New York

United Nations Federal Credit Union continues their partnership with Next Step to manage their system evaluation and selection process including core, digital channels, and other key ancillary systems. This very unique institution also selects Next Step to handle the vendor contract negotiations.

Inspirus Credit Union

$1.0 Billion

Washington

Inspirus (formerly School Employees Credit Union of Washington) engages Next Step to manage their system evaluation and selection process for online banking, mobile banking, and bill payment solutions including all integration considerations with core and ancillary systems. Inspirus also selects Next Step to handle the vendor contract negotiations.

University of Iowa Community Credit Union

$2.4 Billion

Iowa

UICCU continues their partnership with Next Step to manage their conversion to a new suite of best in class digital banking solutions. 

Capital Educators Federal Credit Union

$412 Million

Meridian, ID

CapEd engages Next Step to manage their system evaluation and selection process including core, digital channels, ATM/Debit processing and other key ancillary systems. This progressive institution also selects Next Step to handle the vendor contract negotiations.

Columbia Credit Union

$1.0 Billion

Washington

Columbia Credit Union continues their partnership with Next Step to manage their conversion to a new core system and numerous ancillary systems.

AltaOne Credit Union

$607 Million

California

AltaOne engages Next Step to manage their system evaluation and selection process including core, digital channels, and other key ancillary systems. This well-known institution also selects Next Step to handle the vendor contract negotiations.

Bellwether Community Credit Union

$408 Million

New Hampshire

BCCU continues their partnership with Next Step to manage their conversion to a new core system, digital banking solutions, and numerous ancillary systems.

Sidney Federal Credit Union

$394 Million

New York

Sidney continues their partnership with Next Step to manage their conversion to a new core system, digital banking solutions, and numerous ancillary systems.

People First Federal Credit Union

$466 Million

Pennsylvania

People First engages Next Step to manage their system evaluation and selection process including core, online banking, integration with all digital channels, and other key ancillary systems. This dynamic institution also selects Next Step to handle the vendor contract negotiations.

APCI Federal Credit Union

$513 Million

Pennsylvania

APCI Federal Credit Union continues their partnership with Next Step to manage their conversion to a new core system, digital banking solutions, and numerous ancillary systems.

Argent Federal Credit Union

$212 Million

Virginia

Argent engages Next Step to manage their system evaluation and selection process including core, digital channels, and other key ancillary systems. This respected institution also selects Next Step to handle the vendor contract negotiations.

Lehigh Valley Educators Credit Union

$301 Million

Pennsylvania

LVECU engages Next Step to manage their system evaluation and selection process including core, digital channels, and other key ancillary systems. This dynamic institution also selects Next Step to handle the vendor contract negotiations.

New in 2014

Ion Bank

$963 Million

Connecticut

Ion Bank continues their partnership with Next Step to manage their conversion to a new core system and numerous ancillary systems.

Desert Schools Federal Credit Union

$3.2 Billion

Arizona

Desert Schools Federal Credit Union engages Next Step to provide advisory services to help finalize their core system decision and provide recommendations on how to manage the associated risks pertaining to contract negotiations and conversion management.

Local Government Federal Credit Union

$1.3 Billion

North Carolina

Local Government Federal Credit Union engages Next Step to assess future core, digital and ancillary system requirements and select  solutions for newly created financial services entities that will enable optimum innovation and leading edge self-service electronic channels.

Merck Sharp & Dohme Federal Credit Union

$530 Million

Pennsylvania

Merck Sharp & Dohme Federal Credit Union engages Next Step to manage their system evaluation and selection process including core, digital, and key ancillary systems. This well-known credit union also selects Next Step to handle the vendor contract negotiations.

APCI Federal Credit Union

$505 Million

Pennsylvania

APCI Federal Credit Union engages Next Step to manage their system evaluation and selection process including core, digital, and key ancillary systems. This vibrant credit union also selects Next Step to handle the vendor contract negotiations.

Bellwether Community Credit Union

$387 Million

New Hampshire

Bellwether Community Credit Union engages Next Step to manage their system evaluation and selection process including core, digital, and key ancillary systems. BCCU also selects Next Step to handle the vendor contract negotiations.

Ridgewood Savings Bank

$5.1 Billion

New York City

Ridgewood Savings Bank continues their partnership with Next Step to help manage their conversion to a new core system and numerous ancillary systems.

Large Community Financial Institution

$4.0 Billion+

USA

Strong community financial institution continues their partnership with Next Step to manage their conversion to a new core system and numerous ancillary systems.

Fairfield County Bank

$1.4 Billion

Connecticut

Fairfield County Bank continues their partnership with Next Step to manage their conversion to a new core system and numerous ancillary systems.

Freedom Credit Union

$650 Million

Pennsylvania

Freedom Credit Union engages Next Step to manage their system evaluation and selection process including core, digital, and key ancillary systems. This vibrant credit union also selects Next Step to handle the vendor contract negotiations.

University of Iowa Community Credit Union

$2.3 Billion

Iowa

UICCU engages Next Step to manage their system evaluation and selection process for consumer and business online banking, mobile banking, and bill payment solutions including all integration considerations with core and ancillary systems. This well respected credit union also selects Next Step to handle the vendor contract negotiations.

San Diego County Credit Union

$6.5 Billion

California

San Diego County Credit Union engages Next Step to help define their requirements for offering business/commercial products and services through the digital channels along with integration requirements to their core system and other ancillary systems. This progressive credit union also selects Next Step to document a comprehensive vendor Request For Proposal (RFP) and complete a comprehensive vendor pricing analysis.

Montecito Bank & Trust

$1.1 Billion

California

MB&T engages Next Step to manage their system evaluation and selection process including core, digital, and key ancillary systems. This exciting bank also selects Next Step to handle the vendor contract negotiations.

Central Minnesota Credit Union

$852 Million

Minnesota

Central Minnesota Credit Union engages Next Step to manage their system evaluation and selection process including core, key ancillary systems, and integration requirements with digital channels. CMCU also selects Next Step to handle the vendor contract negotiations.

Mid Minnesota Federal Credit Union

$257 Million

Minnesota

Mid Minnesota Federal Credit Union continues their partnership with Next Step to manage their conversion to a new core system and numerous ancillary systems.

New in 2013

Investors Bank

$17.4 Billion

New Jersey

Investors Bank continues their partnership with Next Step to manage their conversion to a new core system and numerous ancillary systems.

Workers’ Credit Union

$879 Million

Massachusetts

Workers' Credit Union continues their partnership with Next Step to manage their conversion to a new core system and numerous ancillary systems.

Arizona Federal Credit Union

$1.3 Billion

Arizona

Arizona Federal Credit Union continues their partnership with Next Step to help manage their conversion to a new core system and numerous ancillary systems.

St. Louis Community Credit Union

$230 Million

Missouri

St. Louis Community Credit Union engages Next Step to manage their system evaluation and selection process including core and key ancillary systems. SLCCU also selects Next Step to handle the vendor contract negotiations.

Achieva Credit Union

$1.0 Billion

Florida

Achieva Credit Union engages Next Step to manage their system evaluation and selection process including online banking, bill payment, and mobile banking. Achieva also selects Next Step to handle the vendor contract negotiations.

Ridgewood Savings Bank

$5.0 Billion

New York City

Ridgewood Savings Bank continues their partnership with Next Step to manage their core system gap analysis and decision process. Ridgewood also selects Next Step to handle the vendor contract negotiations.

Columbia Bank

$4.2 Billion

New Jersey

Columbia Bank engages Next Step to manage their system evaluation and selection process including core and key ancillary systems. Columbia Bank also selects Next Step to handle the vendor contract negotiations.

Credit Union ONE

$808 Million

Michigan

Credit Union ONE engages Next Step to manage their core system gap analysis and selection process including key ancillary systems. Credit Union ONE also selects Next Step to handle the vendor contract negotiations.Update: Credit Union ONE engages Next Step to help manage their conversion to the new core system and numerous ancillary systems.

Large Community Financial Institution

$4.0+ Billion

USA

Strong community financial institution engages Next Step to manage their system evaluation and selection process including core and key ancillary systems. Executive management also selects Next Step to handle the vendor contract negotiations.

Municipal Employees Credit Union

$1.7 Billion

Maryland

Municipal Employees Credit Union engages Next Step to manage their core system and online/mobile banking contract renewal process and related vendor negotiations.

United Nations Federal Credit Union

$3.9 Billion

New York

United Nations Federal Credit Union engages Next Step to conduct their core and ancillary system gap analysis and needs assessment and determine the optimal go-forward technology strategy. 

Fairfield County Bank

$1.4 Billion

Connecticut

Fairfield County Bank engages Next Step to manage their system evaluation and selection process including core and key ancillary systems. Fairfield County Bank also selects Next Step to handle the vendor contract negotiations.

Liberty Bank

$3.4 Billion

Connecticut

Liberty Bank continues their partnership with Next Step to oversee their selection of a new mortgage origination system. Liberty also selects Next Step to handle the vendor contract negotiations.

Sidney Federal Credit Union

$370 Million

New York

Sidney Federal Credit Union engages Next Step to manage their system evaluation and selection process including core and key ancillary systems. SFCU also selects Next Step to handle the vendor contract negotiations.

Vermont Federal Credit Union

$346 Million

Vermont

Vermont Federal Credit Union continues their partnership with Next Step to manage their conversion to a new core system and numerous ancillary systems.

Diamond Credit Union

$403 Million

Pennsylvania

Diamond Credit Union engages Next Step to manage their system evaluation and selection process including core and key ancillary systems. Diamond also selects Next Step to handle the vendor contract negotiations.

Columbia Credit Union

$998 Million

Washington

Columbia Credit Union engages Next Step to manage their system evaluation and selection process including core and numerous key ancillary systems. Columbia also selects Next Step to handle the vendor contract negotiations.

Coastal Federal Credit Union

$2.1 Billion

North Carolina

Coastal Federal Credit Union continues their partnership with Next Step for core system conversion planning and management advisory services.

Ion Bank (formerly Naugatuck Savings Bank)

$980 Million

Connecticut

Ion Bank engages Next Step to manage their system evaluation and selection process including core and key ancillary systems. Ion Bank also selects Next Step to handle the vendor contract negotiations.

The People’s Credit Union

$381 Million

Rhode Island

The People’s Credit Union continues their partnership with Next Step to manage their conversion to a new core system and numerous ancillary systems.

Neighbors Federal Credit Union

$616 Million

Louisiana

Neighbors Federal Credit Union engages Next Step to manage their system evaluation and selection process including core and key ancillary systems. Neighbors also selects Next Step to handle the vendor contract negotiations.

Kitsap Credit Union

$900 Million

Washington

Kitsap Credit Union continues their partnership with Next Step to manage their conversion to a new core system and numerous ancillary systems.

Greater Nevada Credit Union

$460 Million

Nevada

Greater Nevada Credit Union continues their partnership with Next Step to manage their conversion to a new core system and numerous ancillary systems.

Dime Savings Bank of Williamsburgh

$4.0 Billion

New York City

Dime Savings Bank of Williamsburgh continues their partnership with Next Step to manage their conversion to a new teller and platform automation system and new online/mobile banking and bill pay systems.

New in 2012

First Commonwealth Federal Credit Union

$557 Million

Pennsylvania

First Commonwealth Federal Credit Union continues their partnership with Next Step to manage their conversion to a new core system and numerous ancillary systems.

Arizona Federal Credit Union

$1.3 Billion

Arizona

Arizona Federal Credit Union engages Next Step to manage their system evaluation and selection process including core and key ancillary systems. Arizona Federal also selects Next Step to handle the vendor contract negotiations. 

American Airlines Federal Credit Union

$5.6 Billion

Texas

American Airlines Federal Credit Union continues their partnership with Next Step to manage their conversion to a new core system and numerous ancillary systems.

Farmington Bank

$1.7 Billion

Connecticut

Farmington Bank continues their partnership with Next Step to manage their conversion to a new core system and numerous ancillary systems.

UniBank

$1.2 Billion

Massachusetts

UniBank continues their partnership with Next Step to manage their conversion to a new core system and numerous ancillary systems.

Neighborhood Credit Union

$314 Million

Massachusetts

Neighborhood Credit Union continues their partnership with Next Step to manage their conversion to a new core system and numerous ancillary systems.

The People’s Credit Union

$381 Million

Rhode Island

The People’s Credit Union engages Next Step to manage their system evaluation and selection process including core and key ancillary systems. PCU also selects Next Step to handle the vendor contract negotiations.   

Fibre Federal Credit Union

$746 Million

Washington

Fibre Federal Credit Union engages Next Step to manage their system evaluation and selection process including core and key ancillary systems. Fibre also selects Next Step to handle the vendor contract negotiations and provide conversion management.

Kitsap Credit Union

$900 Million

Washington

Kitsap Credit Union engages Next Step to manage their system evaluation and selection process including core and key ancillary systems. Kitsap also selects Next Step to handle the vendor contract negotiations.

Greater Nevada Credit Union

$460 Million

Nevada

Greater Nevada Credit Union engages Next Step to manage their system evaluation and selection process including core and key ancillary systems. GNCU also selects Next Step to handle the vendor contract negotiations.

Indiana Members Credit Union

$1.4 Billion

Indiana

Indiana Members Credit Union engages Next Step to manage their system evaluation and selection process including core and key ancillary systems. IMCU also selects Next Step to handle the vendor contract negotiations.

Dime Savings Bank of Williamsburgh

$4.0 Billion

New York City

Dime Savings Bank of Williamsburgh engages Next Step to facilitate their strategic technology assessment including the core vendor/system, online banking, and mobile banking.

Capital Communications Federal Credit Union

$938 Million

New York

Capital Communications Federal Credit Union engages Next Step to manage their system evaluation and selection process including online banking, mobile banking, and mobile payments. CAP COM also selects Next Step to handle the vendor contract negotiations.

Quorum Federal Credit Union

$757 Million

New York

Quorum Federal Credit Union engages Next Step to manage their system evaluation and selection process including core and key ancillary systems. Quorum also selects Next Step to handle the vendor contract negotiations.

Heritage Federal Credit Union

$426 Million

Indiana

Heritage Federal Credit Union continues their partnership with Next Step to manage their system evaluation and selection process including online banking, bill payment, and mobile banking. Heritage also selects Next Step to handle the vendor contract negotiations.

Investors Bank

$14.8 Billion

New Jersey

Investors Bank engages Next Step to manage their system evaluation and selection process including core and key ancillary systems. Investors also selects Next Step to handle the vendor contract negotiations.

Liberty Bank

$3.4 Billion

Connecticut

Liberty Bank continues their partnership with Next Step to oversee their selection of a mobile banking system and the implementation.

Ridgewood Savings Bank

$5.0 Billion

New York City

Ridgewood Savings Bank engages Next Step to consult and advise on core system solutions and options for meeting the bank's strategic and business objectives.

CSE Federal Credit Union

$284 Million

Louisiana

CSE Federal Credit Union continues their partnership with Next Step to manage their conversion to a new core system and numerous ancillary systems.

Workers’ Credit Union

$879 Million

Massachusetts

Workers' Credit Union engages Next Step to manage their system evaluation and selection process including core and key ancillary systems. Workers' also selects Next Step to handle the vendor contract negotiations. 

New in 2011

Mid Minnesota Federal Credit Union

$240 Million

Minnesota

Mid Minnesota Federal Credit Union engages Next Step to manage their system evaluation and selection process including core, online banking, mobile banking, and ancillary systems. MMFCU also selects Next Step to handle the vendor contract negotiations.

Navigant Credit Union

$1.3 Billion

Rhode Island

Navigant Credit Union continues their partnership with Next Step to manage their conversion to a new core system and numerous ancillary systems including enterprise-wide process improvement.

UniBank

$1.2 Billion

Massachusetts

UniBank engages Next Step to manage their system evaluation and selection process including core, online banking, mobile banking, and ancillary systems. UniBank also selects Next Step to handle the vendor contract negotiations.

University Federal Credit Union

$1.6 Billion

Texas

University Federal Credit Union continues their partnership with Next Step to manage their selection of a new card processing vendor and the conversion.

Neighborhood Credit Union

$314 Million

Texas

Neighborhood Credit Union engages Next Step to manage their system evaluation and selection process including core and key ancillary systems. Neighborhood Credit Union also selects Next Step to handle the vendor contract negotiations.

Liberty Bank

$3.4 Billion

Connecticut

Liberty Bank continues their partnership with Next Step to oversee their selection of an online account opening vendor and the implementation.

Vermont Federal Credit Union

$346 Million

Vermont

Vermont Federal Credit Union engages Next Step to manage their system evaluation and selection process including core and key ancillary systems. Vermont FCU also selects Next Step to handle the vendor contract negotiations.

Generations Community Federal Credit Union

$396 Million

Texas

Generations Community Federal Credit Union continues their partnership with Next Step to manage their selection of a new card processing vendor and the conversion.

Coastal Federal Credit Union

$2.1 Billion

North Carolina

Coastal Federal Credit Union engages Next Step to manage their system evaluation and selection process including core and key ancillary systems. Coastal also selects Next Step to handle the vendor contract negotiations.

Georgia’s Own Credit Union

$1.7 Billion

Georgia

Georgia’s Own Credit Union continues their partnership with Next Step to manage their conversion to a new core system and numerous ancillary systems.

CSE Federal Credit Union

$284 Million

Louisiana

CSE Federal Credit Union engages Next Step to manage their system evaluation and selection process including core, online banking, mobile banking, and ancillary systems. CSE FCU also selects Next Step to handle the vendor contract negotiations.

First Command Bank

$622 Million

Texas

First Command Bank engages Next Step for best practice methodologies and advice and counsel for their core system, online banking, and mobile banking selection process. First Command also selects Next Step to facilitate the vendor contract negotiations.

First Commonwealth Federal Credit Union

$557 Million

Pennsylvania

First Commonwealth Federal Credit Union engages Next Step to manage their system evaluation and selection process including core, online banking, mobile banking, and ancillary systems. FCFCU also selects Next Step to handle the vendor contract negotiations.

Stanford Federal Credit Union

$1.4 Billion

California

Stanford Federal Credit Union engages Next Step to manage their system evaluation and selection process including core, online banking, mobile banking, and ancillary systems. SFCU also selects Next Step to handle the vendor contract negotiations.

American Airlines Federal Credit Union

$5.6 Billion

Texas

American Airlines Federal Credit Union engages Next Step to manage their core system evaluation system evaluation and vendor contract negotiations.

Affinity Federal Credit Union

$2.3 Billion

New Jersey

Affinity Federal Credit Union engages Next Step to manage their system evaluation and selection process including core, online banking, mobile banking, and ancillary systems. AFCU also selects Next Step to manage their conversion to a new core system and numerous ancillary systems.

Andrews Federal Credit Union

$886 Million

Maryland

Andrews Federal Credit Union engages Next Step to manage their system evaluation and selection process including core, online banking, mobile banking, and ancillary systems. Andrews FCU also selects Next Step to handle the vendor contract negotiations.

MIDFLORIDA

$1.7 Billion

Florida

MIDFLORIDA engages Next Step to manage their system evaluation and selection process including core and key ancillary systems. MIDFLORIDA also selects Next Step to handle the vendor contract negotiations.

Keesler Federal Credit Union

$2.0 Billion

Mississippi

Keesler Federal Credit Union engages Next Step to manage their system evaluation and selection process including online banking and mobile banking. KFCU also selects Next Step to handle the vendor contract negotiations.

Farmington Bank

$1.7 Billion

Connecticut

Farmington Bank engages Next Step to manage their system evaluation and selection process including core, online banking, mobile banking, and ancillary systems. Farmington Bank also selects Next Step to handle the vendor contract negotiations.

New in 2000

NavyArmy Community Credit Union

$1.4 Billion

Texas

NavyArmy Community Credit Union engages Next Step to manage their system evaluation and selection process including core and all ancillary systems. NavyArmy also selects Next Step to handle the vendor contract negotiations. Update:  NavyArmy engages Next Step to develop the master plan for implementing a major improvement initiative with the incumbent vendor.

Mercantile Bankshares

$11.1 Billion

Maryland

Mercantile engages Next Step to manage their conversion to a new core system involving 21 different banks operating independently. Mercantile also engages Next Step to complete an enterprise wide process improvement initiative and establish a project management office.

Independence Community Bank

$18.0 Billion

New York

Independence Community Bank engages Next Step to manage a $4 billion acquisition conversion. This follows a series of engagements that included two acquisition conversions and various vendor comparisons and selections (core, teller/platform, item processing, and call center).

Veridian Credit Union

$2.1 Billion

Iowa

Veridian Credit Union engages Next Step to manage their system evaluation and selection process including core and all ancillary systems. Veridian also selects Next Step to handle the vendor contract negotiations.

GTE Federal Credit Union

$1.5 Billion

Florida

GTE Federal Credit Union engages Next Step to manage their conversion to a new core system and numerous ancillary systems while the Credit Union continues substantial growth. 

TruStone Financial Federal Credit Union

$873 Million

Minnesota

TruStone Financial Federal Credit Union (formerly Teacher Federal Credit Union) engages Next Step to assist with core system planning and to provide vendor contract advice and counsel. 

Jeanne D'Arc Credit Union

$1.0 Billion

Massachusetts

Jeanne D'Arc Credit Union engages Next Step to manage their mission-critical vendor evaluation and core system selection process. Update:  Jeanne D'Arc engages Next Step to manage their conversion to a new core system and numerous ancillary systems.  

Navigant Credit Union

$1.3 Billion

Rhode Island

Navigant Credit Union engages Next Step to manage their system evaluation and selection process including core and all ancillary systems. Navigant also selects Next Step to handle the vendor contract negotiations. 

CU Direct Connect CUSO

Colorado

CU Direct Connect CUSO 50+ CUs engages Next Step to complete a Technology Assessment including key indirect lending loan origination systems.

Bank-Fund Staff Federal Credit Union

$3.6 Billion

Washington DC

Bank-Fund Staff Federal Credit Union engages Next Step to conduct vendor contract negotiations and project manage their conversion to a new core system and numerous ancillary systems. Bank-Fund also selects Next Step to conduct a high-impact process improvement initiative.

Fairwinds Credit Union

$1.7 Billion

Florida

Fairwinds Credit Union engages Next Step to risk manage their conversion to a new core system and numerous ancillary systems.    

Liberty Bank

$3.4 Billion

Connecticut

Liberty Bank engages Next Step to manage their system evaluation and selection process including core and all ancillary systems. Liberty also selects Next Step to handle the vendor contract negotiations. Liberty continues their partnership with Next Step to manage their conversion to a new core system and numerous ancillary systems. Liberty also selects Next Step to facilitate a high-impact process improvement initiative. Liberty, once again, continues their partnership with Next Step to project and risk manage their conversion to a new suite of Internet Banking solutions for both their consumer and business/commercial customers. 

 

Heritage Federal Credit Union

$426 Million

Indiana

Heritage Federal Credit Union engages Next Step to manage their system evaluation process including core and ancillary systems plus conduct vendor contract negotiations.

State Employees Credit Union of Maryland

$2.4 Billion

Maryland

State Employees Credit Union of Maryland engages Next Step to manage their organization-wide vendor evaluation and core system selection process. Update:  SECU engages Next Step to manage their conversion to a new core system and numerous ancillary systems.    

Generations Community Federal Credit Union

$396 Million

Texas

Generations Community Federal Credit Union engages Next Step to manage their system evaluation and selection process including core and all ancillary systems. Generations also selects Next Step to handle the vendor contract negotiations. Update:  Generations engages Next Step to manage their conversion to a new core system, online banking system, and numerous ancillary systems.   

Roslyn Savings Bank

$10.7 Billion

New York

Roslyn Savings Bank engages Next Step to complete a core system comparison and selection and to manage a $3 billion acquisition conversion. Executive Management continues relationship with a bank-wide process improvement initiative and an outsourcing vs. in-house data processing analysis.

Premier America Credit Union

$1.5 Billion

California

Premier America Credit Union engages Next Step to manage their comprehensive vendor evaluation and core system selection process.  Update:  Premier engages Next Step to manage their conversion to a new core system and numerous ancillary systems.

State Bank of Long Island

$1.6 Billion

New York

State Bank of Long Island engages Next Step to implement project and risk management, testing, and training methodologies to help secure the success of the bank's numerous technology and growth initiatives. 

UnitedOne Credit Union

$177 Million

Wisconsin

UnitedOne Credit Union engages Next Step to manage their system evaluation process including core and all ancillary systems plus conduct vendor contract negotiations. Update:  UnitedOne engages Next Step to provide project and risk management oversight for their conversion to a new core system and numerous ancillary systems. 

NuVision Federal Credit Union

$1.2 Billion

California

NuVision Federal Credit Union engages Next Step to complete an enterprise wide Technology Assessment including core and key ancillary systems.

Redstone Federal Credit Union

$3.5 Billion

Alabama

Redstone Federal Credit Union engages Next Step to manage their system evaluation and selection process including core, online banking, and all ancillary systems plus conduct vendor contract negotiations.  Updates:  a) Redstone engages Next Step to manage their conversion to a new core system and numerous ancillary systems; b) Redstone engages Next Step to manage their credit card and debit card vendor evaluations; c) Redstone engages Next Step to facilitate a high-impact process improvement initiative.

Hawaii State Federal Credit Union

$1.3 Billion

Hawaii

Hawaii State Federal Credit Union engages Next Step to manage their system evaluation and selection process including core, online banking, and all ancillary systems. Hawaii State Federal Credit Union also selects Next Step to handle the vendor contract negotiations. Update: Hawaii State engages Next Step to manage their conversion to a new core system, online banking system, and numerous ancillary systems.

New York Community Bank

$24.2 Billion

New York

New York Community Bank engages Next Step to manage two acquisition technology conversions (over $5 billion) and to ensure bank-wide procedure standardization.

Carver Federal Savings Bank

$810 Million

New York

Carver Federal Savings Bank announces acquisition of Community Capital Bank and engages Next Step to manage their acquisition conversion including core systems, ancillary systems, and product consolidation.

North American Savings Bank

$1.5 Billion

Missouri

North American Savings Bank engages Next Step to manage their system evaluation and selection process including core and all ancillary systems. North American also selects Next Step to handle the vendor contract negotiations and to facilitate a high-impact process improvement initiative. Update:  North American engages Next Step to manage their conversion to a new core system and numerous ancillary systems.

Extra Credit Union

$201 Million

Michigan

Extra Credit Union engages Next Step to risk manage their conversion to a new core system and numerous ancillary systems. 

Municipal Employees Credit Union

$1.2 Billion

Maryland

Municipal Employees Credit Union engages Next Step to manage their system evaluation process including core, online banking, and all ancillary systems plus conduct vendor contract negotiations. Update:  MECU engages Next Step to manage their conversion to a new core system and numerous ancillary systems. MECU also selects Next Step to facilitate a high-impact process improvement initiative. 

Achieva Credit Union

$1.0 Billion

Florida

Achieva Credit Union engages Next Step to risk manage their merger conversion with Sarasota Coastal Credit Union including all core and ancillary system components and to ensure organization wide process standardization.  Achieva also engages Next Step to conduct a new core system risk assessment and evaluate proposed vendor contracts.

Co-op Services Credit Union

$417 Million

Michigan

Co-op Services Credit Union engages Next Step to manage their conversion to a new core system and numerous ancillary systems while the Credit Union positions for substantial growth.

Los Angeles Firemen's Credit Union

$889 Million

California

Los Angeles Firemen's Credit Union engages Next Step to manage their system evaluation process including core, online banking, and all ancillary systems, vendor contract negotiations plus conduct an enterprise-wide process improvement initiative. Update:  LAFCU engages Next Step to manage their conversion to a new core system and numerous ancillary systems. 

Lake Trust Credit Union

$1.6 Billion

Michigan

Lake Trust Credit Union engages Next Step to complete a core system and online banking system decision process as a result of their large merger which is producing a $1.5 billion combined credit union. 

Queens County Savings Bank

$2.0 Billion

New York

Queens County Savings Bank engages Next Step to manage their acquisition and technology conversion. 

FirstCapital Bank

$742 Million

Texas

FirstCapital Bank engages Next Step to manage their acquisition and technology conversion along with a migration to POD processing with full imaging capabilities.

University Federal Credit Union

$1.6 Billion

Texas

University Federal Credit Union engages Next Step to manage their system evaluation and selection process including core, online banking, and all ancillary systems. University also selects Next Step to handle the vendor contract negotiations.  Update:  UFCU engages Next Step to manage their conversion to a new core system and numerous ancillary systems. UFCU also selects Next Step to facilitate a high-impact process improvement initiative. 

Union Savings Bank

$2.5 Billion

Connecticut

Union Savings Bank engages Next Step to project manage their merger conversion with First National Bank of Litchfield including all core and ancillary system components and to ensure organization wide process standardization. Unions Savings also engages Next Step to conduct vendor contract negotiations and to project and risk manage their conversion to a new suite of Internet Banking solutions.

Farmers and Mechanics Bank

$1.8 Billion

Maryland

F&M engages Next Step to manage their core system conversion and implementation of new teller and platform systems. F&M also engages Next Step to manage their acquisition and technology conversion and to complete a bank-wide process improvement initiative. 

Bethpage Federal Credit Union

$5.1 Billion

New York

Bethpage Federal Credit Union engages Next Step to manage their conversion to a new core system, considered the largest technology conversion in New York credit union history.

USAlliance Federal Credit Union

$834 Million

New York

USAlliance Federal Credit Union engages Next Step to manage their system evaluation process including core, online banking, and all ancillary systems plus conduct vendor contract negotiations.

Georgia’s Own Credit Union

$1.7 Billion

Georgia

Georgia's Own Credit Union engages Next Step to manage their system evaluation and selection process including core, online banking, and ancillary systems. GOCU also selects Next Step to handle the vendor contract negotiations. 

Metropolitan Bank & Trust

$1.4 Billion

Ohio

Metropolitan Bank & Trust engages Next Step to manage the implementation of new loan origination systems, define and implement a full-service call center strategy, and conduct a bank-wide process improvement initiative.

Atlantic Bank

$3.3 Billion

New York

Atlantic Bank engages Next Step to manage their acquisition technology conversion, implementation of new branch automation systems and lead an enterprise wide process improvement initiative.

Allegacy Federal Credit Union

$965 Million

North Carolina

Allegacy Federal Credit Union engages Next Step to conduct vendor contract negotiations and risk manage their conversion to a new core system and numerous ancillary systems. Allegacy also selects Next Step to conduct a high-impact process improvement initiative. 

Merck Sharp and Dohme Federal Credit Union

$518 Million

Pennsylvania

Merck Sharp and Dohme Federal Credit Union engages Next Step to complete a comprehensive core system and online banking functionality gap analysis. MSDFCU also selects Next Step to handle the vendor contract negotiations. 

St. Paul Bank for Savings

$6.0 Billion

Illinois

St. Paul Bank for Savings engages Next Step to manage their conversion to a new core system, implementation of new teller and platform systems, and acquisition conversion.

Municipal Credit Union

$2.0 Billion

New York City

Municipal Credit Union engages Next Step to manage their mission-critical vendor evaluation and core system selection process. Update:  Municipal engages Next Step to manage their conversion to a new core system and numerous ancillary systems. 

Picatinny Federal Credit Union

$280 Million

New Jersey

Picatinny Federal Credit Union engages Next Step to manage their system evaluation and selection process including core and all ancillary systems. PFCU also selects Next Step to handle the vendor contract negotiations. Update:  PFCU engages Next Step to develop the master plan for implementing a major improvement initiative with the incumbent vendor and to project administer the roll-out of the initiative.

United Trust Bank

$2.9 Billion

New Jersey

United Trust Bank engages Next Step to manage their acquisition and technology conversion and conduct a bank-wide process improvement initiative.

NuUnion Credit Union

$837 Million

Michigan

NuUnion Credit Union announces merger and engages Next Step to complete a comprehensive enterprise system needs assessment and core vendor selection process. Update:  NuUnion engages Next Step to manage the conversion of both Credit Unions to a new core system and numerous ancillary systems.

Our Clients

Testimonials

Next Step Impacts the Financial Services Industry

We’ve had the opportunity to work with some of the brightest and most progressive institutions in the country.

All Next Step clients are positive references for our services based on results and a successful partnership. Here’s a sampling of what you will hear from our clients…

Testimonials

Angie Owens / Brad Aspgren

American Airlines Federal Credit Union

President & CEO / SVP Technology & Innovation

“AAFCU selected Next Step to lead our core system RFP initiative since they know the viable core systems extremely well and could help us narrow down the choices, and allow us to make the right decision. That is exactly what Next Step did. They brought great project methodology, decision making tools, and a very detailed-oriented focus to the RFP project that allowed us make excellent, informed decisions in a short period of time, while Next Step remained objective and consultative throughout. Next Step also provided valuable input in our core system contract negotiations. For the conversion, AAFCU decided to partner again with Next Step due to our excellent experience on the RFP, and Next Step’s proven conversion methodology and excellent references. Our Next Step consultant became one with our internal conversion team, but at the same time brought the necessary leadership and strategic focus to our project, including to our executive team. A conversion is a lot of work, but Next Step helped us navigate our way through the project, keeping us on our planned timeline and project scope, while continually helping us mitigate risks. The conversion went great, and we are very grateful we partnered with Next Step!”

Keith Cox

North American Savings Bank

President

“We at NASB intentionally sought a consulting partner that would listen and understand our unique business focus, then ensure the core processing vendors understood it, too. Next Step is that firm. They took the time to get to know us and to help us identify which core system best addressed our particular needs, instead of recommending a generic bank solution. Next Step’s core selection process gave us confidence that we were making the best decision for our bank, as a whole. With their help during contract negotiations, we obtained strong vendor commitments, ideal pricing, and are now positioned for a highly successful conversion.”

Marie T. O'Neill

Union Savings Bank

EVP

"Next Step brought a systematic process that ensured we “dotted all the i's and crossed all the t’s". Next Step provided insight and counsel, and truly became part of the team at Union Savings Bank. I am very grateful to the Next Step team."

Joe Newberry

Redstone Federal Credit Union

President & CEO

"We could never have achieved the success level without the day to day guidance, methods and assistance of Next Step. Their experience, knowledge and commitment helped us improve the way we use technology to service our members and to continue to bring increasing value to the member relationship during years of the fastest growth in Redstone's history. Next Step used their expertise to help us successfully maneuver through the biggest change in Redstone's history, and then also helped us improve our business planning for the new environment. I can truly say that Redstone was changed by having Next Step as a partner through our system evaluation, conversion and process improvement - everyone in our organization grew through this process and we are better equipped to ensure we are continuously improving the way we work for the benefit of our members."

Ron Catrone

Farmington Bank

Chief Information Officer

“You have to trust the Next Step process and superior results will follow."

Jo Ann Broderick / Alan Musselman / Steve Drosnock

First Commonwealth Federal Credit Union

President & CEO / Chief Financial Officer / Chief Technology Officer

“Next Step’s methodology is thorough.  Their evaluation process identified our business needs and helped us select the vendor that best fit those needs.  Next Step’s experience with contract negotiations helped us establish a solid relationship with our new vendor.  Their techniques used in the management of the conversion process ensured all tasks were successfully completed.  Next Step helped us to achieve a very successful conversion.” 

Kam Wong

Municipal Credit Union

President & CEO

“We have used Next Step’s services to manage several key projects during the past several years. Municipal Credit Union has a very large membership, so managing the risks associated with our vendor selections and conversions is extremely important to us. Next Step's Vendor Selection process including their Vendor Contract Negotiations is very thorough and identifies the functionality issues/surprises prior to signing contracts with the vendor. Their process is unique and provides the results we need to meet our objectives. Because of their professionalism and specialized expertise, we continue to choose Next Step to manage our system selections and conversions.” 

David Perkins

State Employees Credit Union of Maryland

VP of Information Technology

“To a person, Next Step is the best consulting firm that I have worked with.”

Barry Abramowitz

Liberty Bank

Chief Information Officer

“We never skipped a beat, thanks to Next Step's project methodology."

Terry Mitchell

Independence Community Bank

President

"Next Step’s comprehensive, disciplined and proven approach to project management, combined with an experienced, versatile and thoroughly professional team have made them the right choice for Independence on no less than six major initiative rollouts. Whether it’s a vendor search, merger/acquisition integration or new service introduction, Next Step approaches the engagement with a consistent passion for excellence. Their team balances the client’s day-to-day business responsibilities with the respective project at hand. Independence has most certainly benefited from its association with Next Step."

Sarah O'Brien

NavyArmy Community Credit Union

President

"We had been on our current system for 16 years and determined it was time for our due diligence to make sure we had the best for us. From the beginning it was evident using Next Step was the right move for us. With Next Step’s help we were able to not only make the best decision for us, but to see the shortcomings we had and realize without fixing all parts of the whole we would not have been any better off than before we started the process. I highly recommend the staff and management of Next Step to help anyone with a decision that is this important. I always remember the saying it is important to know what you are good at but it is just as important to know what you are not good at and find the professional resources to assist you in that endeavor. Next Step is that professional resource.”

Jamie Tuttle

Liberty Bank

VP Information Technology

"As Liberty Bank's internal Project Manager, Next Step provided me with the right system evaluation and conversion methods, tools and guidance to make sure that not only was our conversion one of the best successes in banking history, but we were also prepared to really use the new technology to improve the way we work and service our customers. Everyone on the team is very proud of what we accomplished with Next Step's detailed assistance. We have made positive changes in how we manage large projects and are now equipped as a very strong team, to continue ongoing improvements."

Catherine Papayiannis

Carver Bank

COO

"Next Step is disciplined and brought excellent project management expertise and methods as a complement to our internal and vendor resources, ensuring we met our deadlines and achieved our project objectives. They are professional and keep the team focused through completion."

Tony Morris

Atlantic Bank of New York

SVP

"Next Step's project management methodology is extremely valuable, particularly for large initiatives such as acquisitions and system conversions. Their process ensures that all areas of the Bank work in concert toward a common goal and their recommendations for process improvements have been meaningful, provocative, and practical."

Wayne Grosse

Bethpage Federal Credit Union

EVP

"We retained Next Step to expedite the technology changes and manage the associated risks while we concentrate on growing our business. We considered several alternatives and Next Step was chosen because of their strong references, extensive conversion experience and risk management approach. They are hands-on, practical, and have kept us prepared and ahead of the game. The project is organized, well managed, and everyone knows what is expected. They are making a real difference in our ability to achieve our goals for the new technology environment."

Charlie Lai

Fairwinds Credit Union

EVP & CIO

"As CIO, I will tell you that Next Step made our life easier and saved time and frustration as our teams moved through the changes necessary to secure a great conversion and to get the benefits available through the technology investment. Next Step is focused and knows the risks that have to be addressed during a core system initiative - they got us prepared and helped instill the confidence to execute the plan as expected. We have a great team with a lot of experience; however, my opinion is that Next Step is one of the best resources any financial institution can access during a core system initiative."

Larry Tobin

Fairwinds Credit Union

President & CEO

"We have a great team at Fairwinds and we took on the challenge of the conversion with a sharp focus on ensuring the highest level of member service. Next Step brought expertise that helped my entire team manage the risks and get the job done on time; this partnership made a difference in our results. I would recommend Next Step to any CEO looking to achieve a successful core system initiative.”

Bucky Sebastian

GTE Federal Credit Union

President & CEO

Bucky Sebastian will tell you that he is very proud of his entire conversion team for achieving one of the best conversions in history, “and that team includes our partner, Next Step. Next Step was here throughout the project, helping us proactively manage the risks; I can honestly say that surprises were not an issue. Next Step complemented my strong team and helped us prepare ahead of time, allowing us to focus on getting our members ready; this made a big difference. I was proud to introduce Next Step to my Board and retain bragging rights that they are one of the best decisions we made.”

Keith McCarthy

Picatinny Federal Credit Union

CFO

"It would have been impossible for us to do our project on our own without the level of detail afforded us by Next Step. From the creation of the RFP through the detailed evaluation process and the subsequent implementation Next Step’s professionalism, knowledge of the various vendors and decision making process was invaluable.

Chandler J. Howard

Liberty Bank

President and CEO

“This was a crowning achievement in our history. All our hard work paid off in establishing a bright future for Liberty Bank. Obviously, this project has touched every corner of our business. We succeeded in reorienting the bank away from processing transactions and toward serving customers. We built capacity for the increased business we are attracting to the bank through creative advertising and outstanding products and service. And we made a great team even greater by exposing its members deeply to other areas of the bank. Using Next Step's systematic project management approach and assistance, and with active involvement of all of our new partners and the tremendous teamwork we fostered over the past 14 months, we are writing the next great chapter for Liberty Bank.”

Mike Goodman

Redstone Federal Credit Union

EVP

"At Redstone, we never do things in a small way and our system conversion was no different. We essentially changed everything in our credit union and we chose Next Step to help us achieve this major change. Their methods are thorough, detailed and effective. Next Step was not a stop by and see how you are doing company; they were here from beginning through completion and became part of us - they were involved in helping us make critical decisions and follow through those plans to success. We would choose Next Step again and are committed to their methodologies because they work."